Política de envío

Shipping

Processing & Handling

Order Type Handling Time
FOC Pre-Orders Ships within 14-30 business days after arriving at our facility
All Other Items (everything else) 7-14 business days after arriving at our facility
Mixed Orders (FOC, everything else or graded) Ships as one complete order once all items have arrived

Carriers

We ship via USPS. A tracking number will be emailed to you once your order has been scanned in and picked up by USPS. Once your package is in transit, the carrier is responsible for its delivery. We do not have additional tracking information beyond what is visible in the USPS tracking portal.

Note on USPS Tracking Numbers: USPS reuses tracking numbers approximately every 120 days. This means a tracking number may initially display delivery information from a previous shipment that does not match your location or order. This is a USPS system limitation and is not something we have any control over. Your tracking information will update accurately once your package has been scanned in by USPS at the time of pickup.

Address Accuracy

It is your responsibility to provide a complete and accurate shipping address at checkout. If you notice an error after placing your order, contact us immediately at animocitycustomerservice@outlook.com. We cannot guarantee address changes once a shipping label has been created. Packages returned to us due to an incorrect address or failure to claim from the post office will require additional shipping fees to reship. Unclaimed returned packages will be held for 30 days before the order is cancelled and a store credit is issued, minus original and return shipping costs.

Lost or Stolen Packages

If tracking shows your order as delivered but you have not received it, please first check with neighbors and your building's mail room, and leave a note for your mail carrier to investigate. If the package cannot be located, contact the carrier directly to file a missing package claim. We reserve the right to rely on the carrier's tracking information when it shows delivery to the address you provided. Lost or stolen packages confirmed as delivered are the responsibility of the buyer.

International Orders

We currently do ship internationally. If international shipping is available, please be aware that:

  • Any customs duties, import taxes, or fees assessed by your country are entirely your responsibility. We have no control over these charges.
  • International transit times are longer and subject to customs delays.
  • Damage claims on international orders must be submitted within 3 days of receipt.